C4C10-SAP hybris Cloud for Customer - Project Implementation

• Introduction to SAP Hybris Cloud for Customer

  • Articulating the Functional Capabilities of SAP Hybris Cloud for Customer

• Starting the Project

  • Preparing for the Implementation Project
  • Describing Fine Tuning
  • Describing Q-Gates

• Account and Contact Management

  • Understanding the Basic Functions of Account and Contact Management

• Products and Price Lists

  • Understanding Products and Price List Concepts in SAP Hybris Sales Cloud

• Organizational Structure

  • Explaining the Role of an Organizational Structure in the Solution

• Territory Management

  • Defining Complex Territory Hierarchy Structures

• User and Role Management

  • Maintaining Employees and Explain What a Business User Is

• Data Migration

  • Guiding Your Customer on Which Data Should Be Migrated

• Integration

  • Describing Integration Scenarios with CRM and ECC
  • Describing Integration with Microsoft Outlook
  • Describing the Benefits of Integration with Social Media

• Notifications, Workflow, and Approvals

  • Setting Up an Approval Process for Opportunities

• Personalization and Extensibility

  • Describing How to Use Personalization and Adaptation

• Analytics Framework

  • Exploring the Standard Reports and Create or Modify Views for Those Reports

• Mobile

  • Describing the Different Mobile Access Options

• Solution Walkthrough

  • Preparing an SAP Hybris Cloud for Customer Environment for Solution Walkthrough

• Preparing for Go-Live

  • Describing the Necessary Go-Live Activities

C4C14-SAP Hybris Service Cloud

• Introduction to SAP Hybris Service Cloud

  • Describing the Functional Capabilities of SAP Hybris Service Cloud

• Communication Channels

  • Explaining the Different Communication Channels that are Supported in SAP Hybris Service Cloud

• Service Levels, Categories and Work Distribution

  • Explaining Service Levels, Categories and Work Distributions

• Knowledge Base

  • Understanding Knowledge Base Functionality in Service Tickets

• Registered Products and Installed Base

  • Explaining Registered Products and Installed Bases

• Warranty Management

  • Explaining Warranty Management in Tickets

• Maintenance Plans

  • Explaining Maintenance Plans in Tickets

• Resource Scheduling and Time Recording

  • Explaining the Role of Resource Scheduler and Time Recording in Tickets

• Contracts

  • Understanding Service Contracts in SAP Hybris Service Cloud

• Templates and Reporting

  • Explaining Response Templates and Their Determination in Tickets

• Case Management

  • Understanding Case Management in SAP Hybris Service Cloud

• SAP Enterprise Resource Planning (ERP) Integration

  • Explaining SAP Hybris Cloud for Customer Work Ticket Integration with SAP ERP

• SAP Hybris Service Cloud – SAP Hybris Commerce Cloud

  • Explaining the Integration Capabilities of SAP Hybris Commerce Cloud with SAP Hybris Service Cloud