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SAP Hybris Cloud for Customer - Project Implementation (Cloud For Service)

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Course Code Description
C4C10 SAP hybris Cloud for Customer - Project Implementation
C4C14 SAP Hybris Service Cloud
C_C4C14_1602 SAP Certified Application Associate – SAP Hybris Cloud for Service

C4C10-SAP hybris Cloud for Customer - Project Implementation

  • Introduction to SAP Hybris Cloud for Customer

    • Articulating the Functional Capabilities of SAP Hybris Cloud for Customer
  • Starting the Project

    • Preparing for the Implementation Project
    • Describing Fine Tuning
    • Describing Q-Gates
  • Account and Contact Management

    • Understanding the Basic Functions of Account and Contact Management
  • Products and Price Lists

    • Understanding Products and Price List Concepts in SAP Hybris Sales Cloud
  • Organizational Structure

    • Explaining the Role of an Organizational Structure in the Solution
  • Territory Management

    • Defining Complex Territory Hierarchy Structures
  • User and Role Management

    • Maintaining Employees and Explain What a Business User Is
  • Data Migration

    • Guiding Your Customer on Which Data Should Be Migrated
  • Integration

    • Describing Integration Scenarios with CRM and ECC
    • Describing Integration with Microsoft Outlook
    • Describing the Benefits of Integration with Social Media
  • Notifications, Workflow, and Approvals

    • Setting Up an Approval Process for Opportunities
  • Personalization and Extensibility

    • Describing How to Use Personalization and Adaptation
  • Analytics Framework

    • Exploring the Standard Reports and Create or Modify Views for Those Reports
  • Mobile

    • Describing the Different Mobile Access Options
  • Solution Walkthrough

    • Preparing an SAP Hybris Cloud for Customer Environment for Solution Walkthrough
  • Preparing for Go-Live

    • Describing the Necessary Go-Live Activities

C4C14-SAP Hybris Service Cloud

  • Introduction to SAP Hybris Service Cloud

    • Describing the Functional Capabilities of SAP Hybris Service Cloud
  • Communication Channels

    • Explaining the Different Communication Channels that are Supported in SAP Hybris Service Cloud
  • Service Levels, Categories and Work Distribution

    • Explaining Service Levels, Categories and Work Distributions
  • Knowledge Base

    • Understanding Knowledge Base Functionality in Service Tickets
  • Registered Products and Installed Base

    • Explaining Registered Products and Installed Bases
  • Warranty Management

    • Explaining Warranty Management in Tickets
  • Maintenance Plans

    • Explaining Maintenance Plans in Tickets
  • Resource Scheduling and Time Recording

    • Explaining the Role of Resource Scheduler and Time Recording in Tickets
  • Contracts

    • Understanding Service Contracts in SAP Hybris Service Cloud
  • Templates and Reporting

    • Explaining Response Templates and Their Determination in Tickets
  • Case Management

    • Understanding Case Management in SAP Hybris Service Cloud
  • SAP Enterprise Resource Planning (ERP) Integration

    • Explaining SAP Hybris Cloud for Customer Work Ticket Integration with SAP ERP
  • SAP Hybris Service Cloud – SAP Hybris Commerce Cloud

    • Explaining the Integration Capabilities of SAP Hybris Commerce Cloud with SAP Hybris Service Cloud