Course Code |
Description |
C4C10 |
SAP hybris Cloud for Customer - Project Implementation |
C4C14 |
SAP Hybris Service Cloud |
C_C4C14_1602 |
SAP Certified Application Associate – SAP Hybris Cloud for Service |
C4C10-SAP hybris Cloud for Customer - Project Implementation
Introduction to SAP Hybris Cloud for Customer
- Articulating the Functional Capabilities of SAP Hybris Cloud for Customer
Starting the Project
- Preparing for the Implementation Project
- Describing Fine Tuning
- Describing Q-Gates
Account and Contact Management
- Understanding the Basic Functions of Account and Contact Management
Products and Price Lists
- Understanding Products and Price List Concepts in SAP Hybris Sales Cloud
Organizational Structure
- Explaining the Role of an Organizational Structure in the Solution
Territory Management
- Defining Complex Territory Hierarchy Structures
User and Role Management
- Maintaining Employees and Explain What a Business User Is
Data Migration
- Guiding Your Customer on Which Data Should Be Migrated
Integration
- Describing Integration Scenarios with CRM and ECC
- Describing Integration with Microsoft Outlook
- Describing the Benefits of Integration with Social Media
Notifications, Workflow, and Approvals
- Setting Up an Approval Process for Opportunities
Personalization and Extensibility
- Describing How to Use Personalization and Adaptation
Analytics Framework
- Exploring the Standard Reports and Create or Modify Views for Those Reports
Mobile
- Describing the Different Mobile Access Options
Solution Walkthrough
- Preparing an SAP Hybris Cloud for Customer Environment for Solution Walkthrough
Preparing for Go-Live
- Describing the Necessary Go-Live Activities
C4C14-SAP Hybris Service Cloud
Introduction to SAP Hybris Service Cloud
- Describing the Functional Capabilities of SAP Hybris Service Cloud
Communication Channels
- Explaining the Different Communication Channels that are Supported in SAP Hybris Service Cloud
Service Levels, Categories and Work Distribution
- Explaining Service Levels, Categories and Work Distributions
Knowledge Base
- Understanding Knowledge Base Functionality in Service Tickets
Registered Products and Installed Base
- Explaining Registered Products and Installed Bases
Warranty Management
- Explaining Warranty Management in Tickets
Maintenance Plans
- Explaining Maintenance Plans in Tickets
Resource Scheduling and Time Recording
- Explaining the Role of Resource Scheduler and Time Recording in Tickets
Contracts
- Understanding Service Contracts in SAP Hybris Service Cloud
Templates and Reporting
- Explaining Response Templates and Their Determination in Tickets
Case Management
- Understanding Case Management in SAP Hybris Service Cloud
SAP Enterprise Resource Planning (ERP) Integration
- Explaining SAP Hybris Cloud for Customer Work Ticket Integration with SAP ERP
SAP Hybris Service Cloud – SAP Hybris Commerce Cloud
- Explaining the Integration Capabilities of SAP Hybris Commerce Cloud with SAP Hybris Service Cloud